June 27th 2018 | Dynamic Earth, Edinburgh



Registration, Exhibition and Refreshments


Welcome and introduction by the Chair

Claudette Jones, Chief Information Officer, University of the West of Scotland

Session 1: Digital Public Services in 2018

Our opening session will take stock of digital transformation across the public sector.

We’ll be examining the latest developments, challenges and how we can overcome the barriers to improve our public services.


Scottish Government Address

Sarah Davidson, Director-General, Organisational Development and Operations, Scottish Government 


Digital first - design lead, user centred

Professor Karen Cham, Professor of Digital Transformation Design, University of Brighton 


Reserved for our Headline Sponsor


Questions and Discussion


Exhibition, Networking and Refreshments

Transition to Panel Discussions

Session 2: Digital Transformation Panel Discussions

During this session, delegates will choose from a number of breakouts focusing on specific aspects of digitalisation with industry experts and leaders from across the public sector.

Panel 1: Driving Internal Transformation

In association with Zengenti

Technology has dramatically improved access to public services, and helped many of you to build communities.  If used correctly, digital tools can also be used internally to transform an organisation and its bottom line.

An effective intranet can:

  • Help bring people together
  • Support cross-organisation and collaborative working
  • Guide continual improvement
  • Support company culture.
  • Gain buy-in
  • Build trust.

All of the above are vitally important when building teams to deliver better public services.’

Martin Stubbs-Partridge, Communications Officer, Scottish Natural Heritage

Panel 2: Netcall

Panel 3: TBC


First session


Transition between session


Second session


Exhibition, Lunch and Networking

Session 3: Harnessing Technology to Improve Outcomes

In a series of themed interactive sessions delegates will have the opportunity to explore areas of interest with experts.


Session begins

Theme 1: Making Better Use of Data: Management, Analytics and Innovation

  • Phillip Couser MBE, Director for Public Health and Intelligence, National Services Scotland
  • Iain Langlands, GIS Manager, Glasgow City Council
  • Marcus Ross, Director of Strategic Planning and Development, ‎University of the West of Scotland

Theme 2: Designing and Delivering Digital Services Around Users' Needs

  • Professor Karen Cham, Professor of Digital Transformation Design, University of Brighton 

Theme 3: Common Platforms and Shared Services: Realising Standards and Efficiencies

  • Heather Robb, Technology and Information Manager, ‎Stirling Council


Exhibition, Refreshments and Networking

Session 4: Keeping Pace with Digitalisation

In the final session, we look to the future transformation trends and how the public sector can best take advantage of ever-evolving technologies and new ways of working.


Potential of the Internet of Things to improve public services

Professor Chris Speed, Chair of Design Informatics, University of Edinburgh 


Artificial Intelligence's Role in Driving Transformation


View from Beyond Scotland


Questions and Discussion


Close of conference

Agenda and speakers subject to change